AI Front Desk · Plumbing Companies · 24/7 Chat & SMS Lead Capture
Burst Pipe at 2 AM.
First Plumber to Respond Wins the Job.
Emergency plumbing is a winner-take-all market. The homeowner with flooding water messages three plumbers. The first one to respond gets the job — at $150–$300 per hour. AI answers your website chats and texts 24/7, qualifies the emergency, and alerts your tech before the competitor even sees the message.
Plumbing emergencies don't wait for business hours.
Your techs are on jobs. Your office closes at 5. Your website contact form and text line sit unattended overnight. The homeowner with the burst pipe messages the next plumber on the list — and that competitor responds. You lose a $350–$800 job you never even knew about.
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Emergency messages at night go unanswered
Burst pipes, flooding basements, and no hot water happen at 11pm on a Sunday. The homeowner needs someone now. If your website chat and text line sit silent overnight, they move on and message the next plumber — who responds.
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Techs in the field can't monitor messages and work at the same time
During the day, your best techs are under a sink or in a crawl space. New website chats and texts pile up unanswered. Each missed daytime message is a scheduled appointment — a drain cleaning, a water heater quote — handed to your competitor.
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Dispatching blind wastes tech time and fuel
Without pre-qualification, your tech drives 45 minutes to a "clogged drain" that turns out to be a broken sewer line requiring permits, camera inspection, and a full crew — information that should have been collected on the first call.
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Water heater leads require immediate follow-up — they don't wait
A homeowner whose water heater just failed needs a replacement within 24–48 hours. If you don't respond within an hour, they've already booked with someone who replied first. Water heater jobs typically run $900–$1,500 in revenue — the math on missed follow-up is brutal.
Built for the plumbing dispatch workflow.
AI answers every website chat and text, triages the situation, collects pre-dispatch information, and alerts your on-call tech or schedules the appointment — automatically.
Built for how plumbing requests actually work.
Not a generic answering service. Every feature below maps directly to the plumbing request types your office handles every day.
AI immediately identifies burst pipes, active flooding, sewage backup, and no-heat-no-hot-water situations. Emergency messages trigger your on-call dispatch chain automatically — your tech gets a text with the full situation before they even follow up.
Emergency vs. scheduled is just the first split. AI routes drain cleaning, water heater inquiries, fixture installation, leak detection, and sewer line requests to the right tech or booking queue — with job type logged before dispatch.
Your after-hours tech gets a detailed text the moment an emergency message comes in: contact name, address, issue description, and urgency level — so they can assess before following up rather than going in blind at midnight.
People asking about permit requirements, code compliance, or inspection timelines get accurate, pre-approved responses. Complex permit questions are flagged for your office manager with full conversation notes attached.
AI identifies water heater inquiries early and qualifies: tank vs. tankless preference, current unit age, failure type, urgency. Hot leads get escalated immediately. Your sales team gets a pre-qualified summary rather than a cold callback number.
Every scheduled service conversation ends with an AI-offered maintenance plan mention: annual drain treatment, water heater flush, backflow testing. Upsell offers convert meaningfully better when delivered conversationally at the right moment, right in the booking chat.
Emergency dispatch in seconds, not hours.
When a homeowner messages about a burst pipe, every second counts. AI responds immediately, collects the critical information (address, nature of emergency, water shutoff status), and sends your on-call tech a full dispatch text right away. Your tech knows the situation before they even follow up with the customer.
Dispatch notification includes: contact name, callback number, full address, emergency type, severity assessment, and any access notes (gate codes, apartment numbers, shutoff location). No playing telephone. No missed details at 3am.
Water heater inquiries are your highest-value leads. Stop missing them.
A homeowner with a failed water heater books fast — or they book with someone else. AI captures every water heater chat and text with a full qualification so your team can close fast.
What AI water heater qualification looks like
AI asks: "Is the unit currently producing any hot water?" — "How old is the unit approximately?" — "Are you interested in a standard tank or would you like pricing on tankless?" — "What's the best time for our tech to come by for an estimate?"
Hot leads (unit completely failed, homeowner ready to book today) are escalated to your team immediately via text. Warm leads get added to a same-day callback queue.
- Qualifies tank vs. tankless preference upfront
- Captures unit age and failure description
- Escalates same-day bookings to on-call tech
- Logs all lead details to your CRM automatically
- Sends estimate confirmation text to customer
Simple pricing. Pays for itself with one recovered emergency lead per month.
Flat monthly pricing. No per-conversation fees. No setup charges. Cancel anytime.
- AI chat & SMS answering, 24/7
- Lead capture & qualification
- Missed-message text-back
- Email lead alerts
- Everything in Starter
- Two-way SMS
- Booking / calendar link
- CRM lead log
- Custom greeting & FAQs
- Everything in Pro
- We configure it for you
- Industry-specific playbook
- Priority support
Need a custom build? Apply →
Common questions from plumbing companies.
What counts as an "emergency" vs. a scheduled request?
AI uses a decision tree trained on plumbing request types. Burst pipes, active flooding, sewage backup, and complete hot water loss are flagged as emergencies and trigger immediate dispatch. Drain cleaning, fixture installs, water heater quotes, and leak repairs that aren't actively flooding are routed to your scheduling queue. You can customize which request types trigger emergency dispatch.
How does the on-call tech get notified?
When AI qualifies an emergency from a chat or text, your on-call tech receives an SMS with the details: contact name and callback number, full address, issue description, severity level, and any relevant notes (water currently shutoff, apartment access, gate code). You can configure a notification chain — if tech 1 doesn't respond, tech 2 is alerted.
Does it work with my field service software?
Every captured lead — contact details, issue description, and call notes — is logged in your dashboard and can be emailed or sent to your team by SMS so nothing is re-keyed by hand. Deeper connections to specific field service platforms like ServiceTitan, Jobber, or Housecall Pro can be scoped as part of a Done-For-You setup; ask us about your specific stack.
Can the AI handle customers asking for pricing?
AI is configured with your approved pricing ranges and responses. For standard services (drain cleaning, fixture install), it can provide ballpark ranges. For complex jobs (sewer line, water heater replacement), it explains that a tech will call with an accurate quote — which keeps your estimating process intact while still capturing the lead.
What if someone messages in Spanish or another language?
AI can handle chats and texts in Spanish by default, with additional languages available on request. When someone switches languages, AI follows automatically. The dispatch text to your tech notes the preferred language so your tech can prepare before following up.
How long does setup take?
Most plumbing companies are live within 3–5 business days. We configure your chat widget, text line, emergency triage rules, and dispatch chain. You review and approve the scripts before we go live. AI responds under your company name, not "Boojee."
Tell us about your plumbing company.
We'll follow up within one business day with a custom demo showing how AI would handle your emergency and scheduled requests.
Company Inquiry
No commitment required. We'll show you exactly how AI handles your specific request types — emergency triage, water heater leads, after-hours dispatch — before you decide anything.
More on plumbers.
Every unanswered message is a job you'll never know you lost.
AI front desk pays for itself with a single recovered emergency lead per month. Let's show you the math for your company.
Prefer we set it up for you? Apply for white-glove onboarding →