AI Front Desk · Dental Practices · HIPAA-Aware
Your Front Desk Handles Check-In.
AI Handles Chat & SMS.
Dental front desks are stretched thin. New patient inquiries, recall reminders, insurance questions — all while walk-ins wait at the counter. When someone messages your website or texts, the AI front desk answers on web chat and SMS, captures the inquiry, and routes it to your team — so no lead slips through while you focus on the patients in the chair.
Your front desk is already at capacity.
Dental front desk staff manage check-in, insurance verification, payment, and scheduling — simultaneously. Website messages and texts are the lowest-priority thing in the room. That costs you.
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Peak hours are when inquiries go unanswered
When two hygienists are checking out patients and the schedule is full, a website chat or text goes ignored. The person messaging was likely a new patient. They messaged your competitor next.
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No-shows drain the schedule
Every unused hygienist hour is lost chair time. Automated SMS reminders sent at booking and before the appointment help keep patients showing up.
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Overdue recall patients sitting untouched
Many practices have patients who are 6–18 months overdue for a cleaning. Staff don't have time to reach out. AI can send recall SMS reminders systematically, without burning your team out.
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After-hours inquiries with no coverage
A patient with a cracked crown messages your site at 7pm Friday. Your office is closed. They find someone else. The AI front desk gives a professional after-hours response, captures the inquiry, and — for anyone describing an emergency — directs them to call your office or 911. It gives no medical advice. You capture the follow-up Monday morning.
Built for the dental intake workflow.
Every inquiry type a dental front desk handles on chat and SMS — AI can handle first. Here's how a typical new patient inquiry flows.
Built for how dental offices actually operate.
Not a generic chat bot. Every capability below was built for the dental web-chat and SMS intake workflow.
Collects new patient details — name, insurance carrier, reason for visit, preferred dentist, and referral source — over chat or SMS, before anyone on your staff picks up.
Works alongside Dentrix, Eaglesoft, Open Dental, and other major practice management systems. Sends booking requests or adds patients to a wait list, with your front desk confirming.
Sends SMS reminders to patients who are 6, 12, or 18 months overdue for hygiene visits. Scripts sound like your team — warm, professional, not robotic — and route replies to your desk.
AI answers first-line insurance questions ("Do you take Delta Dental?") and routes complex verification to your billing team — with full inquiry notes logged before hand-off.
When a patient messages after hours about a broken tooth, lost crown, or pain, the AI gives a professional response, captures the inquiry, and — for anyone describing an emergency — directs them to call your office or 911. It does not assess medical urgency or give medical advice.
Two-day and day-before reminders go out automatically by text. Patients can confirm, cancel, or reschedule by replying — without messaging your front desk directly.
HIPAA-aware by design. Scheduling, not clinical.
The AI handles scheduling logistics, FAQs, and lead-capture routing only — not clinical decisions, treatment information, or medical advice. Inquiry data is collected during the chat or text and passed to your practice management system in real time, and not retained in our system. Transcripts are purged on a configurable schedule.
We build with HIPAA in mind and a Business Associate Agreement is available for eligible implementations, along with configurable data retention windows. No PHI at rest in our systems. Encryption in transit on all communications.
Overdue patients, reached automatically.
Many dental practices have a backlog of patients who are overdue for a hygiene visit. They're not coming back on their own. AI can reach them with recall SMS reminders systematically.
What AI recall looks like in practice
AI texts the patient: "Hi, this is [Practice Name]. We noticed it's been a while since your last visit — we'd love to get you back in for your cleaning. Reply here and we'll help you schedule."
Replies route to your front desk to confirm. Patients who don't respond are flagged for a personal staff follow-up. No list management. No manual texting. No scripting.
- Prioritizes patients most overdue first
- Respects opt-out preferences automatically
- Routes replies and booking requests to your desk
- Sends a text confirmation once a slot is set
- Reports weekly: reminders sent, replies received, bookings requested
Simple pricing. Pays for itself with one new patient per month.
Flat monthly pricing. No per-message fees. No setup charges. Cancel anytime.
Self-serve plan below. Want per-location configs, a dedicated setup manager, and digital patient check-in built in? See our dedicated Dental Practice plans →
- AI web chat & SMS, 24/7
- New patient intake
- Missed-message text-back
- Email lead alerts
- Everything in Starter
- Recall SMS automation
- Two-way SMS
- PMS hand-off
- Custom greeting & FAQs
- Everything in Pro
- We configure it for you
- HIPAA BAA available
- Priority support
Need a custom build? Apply →
Common questions from dental practices.
Does this actually work with our practice management software?
Yes. We integrate with Dentrix, Eaglesoft, Open Dental, Curve Dental, Carestream, and other major platforms via API. Setup typically takes 1–2 business days. Your PMS does not need to change.
What happens if the AI can't answer a question?
Any inquiry the AI cannot handle confidently is handed off to your front desk — with a full summary of the chat or text passed before the hand-off — so your team can pick up the conversation with full context.
How does HIPAA-aware handling work?
The AI handles scheduling logistics, FAQs, and lead routing only — not clinical information, treatment decisions, or medical advice. A Business Associate Agreement is available for eligible implementations. Intake data is passed to your PMS in real time and not retained in our system. No PHI is stored at rest. Chat and SMS transcripts are purged on a configurable rolling schedule. Encryption in transit is standard on all communications.
Can the AI handle our specialty inquiries — ortho consults, implant questions?
Yes. The AI is trained on your specific inquiry types and services. For specialty practices, we build custom intake flows that match your consult process — including pre-consultation questionnaires delivered by text after the chat.
What do the recall texts sound like? Will patients know it's AI?
The recall SMS reminders are warm, professional, and conversational — not a robotic announcement. Many practices choose to disclose ("This is an automated message from...") and patients respond just as well. Disclosure is configurable.
How quickly can we go live?
Most dental practices are live within 5–7 business days of signing. We handle PMS hand-off, chat and SMS routing setup, and script approval. Your front desk gets a dashboard to monitor inquiries and review transcripts from day one.
Tell us about your practice.
We'll follow up within one business day with a custom demo built around your inquiry types and schedule.
Practice Inquiry
No commitment required. We'll show you exactly how AI would handle your specific inquiry types before you decide anything.
Every unanswered message is a lost patient.
The AI front desk answers on web chat and SMS so inquiries don't slip away. Let's show you how it would work for your practice.
Prefer we set it up for you? Apply for white-glove onboarding →