AI Front Desk · Law Firms · 24/7 New-Client Intake
New Clients Don't Wait.
Capture Every Intake the First Time.
A person who was just injured, arrested, or wrongfully terminated reaches out to multiple law firms and retains the first one that responds. If your website chat or texts go unanswered, you don't get a second chance. AI web-chat and SMS capture every intake — 24/7, instantly, fully qualified. Voice intake available on request.
Legal intake is the most time-sensitive process a firm runs.
A potential client in crisis reaches out to the first firm they find, then the second, then the third. The firm that responds first — clearly and professionally — gets retained. You don't get a second chance at that first contact.
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Accident and injury victims contact multiple firms at once
Someone injured in a car accident on a Friday night has adrenaline, fear, and a phone. They reach out to every personal injury firm they can find. The firm whose intake responds first — clearly, professionally, 24/7 — is the firm that gets retained. An unanswered chat box or text is a disqualifier.
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Arrests and criminal matters often happen after business hours
DUI arrests, domestic violence charges, and drug possession charges frequently happen on Friday and Saturday nights, not at 2pm on a Tuesday. The family member desperately searching at midnight for a criminal defense attorney will retain whoever responds first with confidence. That should be your firm.
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Wrong-practice-area inquiries waste intake staff time
A personal injury firm gets estate planning inquiries. A family law firm gets business disputes. Without intelligent routing, your intake staff spends time on inquiries that will never convert — while qualified new-client inquiries in your practice area sit unanswered.
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Spanish-speaking prospects get dropped at the first barrier
Personal injury, criminal defense, and immigration practices see substantial inquiry volume from Spanish-speaking prospects. If your intake process can't handle them fluently, they reach out to a firm that can. You're competing for every client — including the ones who don't speak English as a first language.
Built for the legal intake workflow.
From the first message to a qualified, conflict-ready intake packet — handled professionally over chat and SMS, 24 hours a day, every day of the year.
Built for how law firms actually take in new clients.
Not a generic answering service. Every feature below is designed around the legal intake workflow and ethics requirements.
AI responds to every new-client inquiry over web-chat and SMS — including nights, weekends, and holidays — with a professional, warm intake experience under your firm's name. Prospects are never told to reach back during business hours. Every inquiry is captured, qualified, and routed immediately.
AI identifies the legal matter and routes to the right intake queue — personal injury, criminal defense, family law, employment law, estate planning, or immigration. Each queue has customized intake questions, urgency levels, and callback priority rules.
DUI arrests, domestic violence charges, and custody emergencies are identified as high-urgency and immediately escalated to your on-call attorney or after-hours intake coordinator — with full intake notes passed before the follow-up. These prospects retain the first attorney who responds.
AI collects the key facts your attorneys need before the initial consultation — incident date, parties involved, injuries or damages, any prior representation, and court dates. Attorneys walk into consultations prepared, reducing intake consultation time and improving conversion.
AI never performs conflict checks — that step routes to your intake coordinator or paralegal. The AI explicitly informs every prospect that no attorney-client relationship is formed during intake. Ethics-safe by design, with full intake notes ready for conflict review.
Full intake capability in both English and Spanish over chat and SMS — detecting language automatically and conducting the complete intake process in the prospect's language. Expands your reachable client base in any market with a significant Spanish-speaking population.
Intake only. Never legal advice.
Our AI handles intake only — it does not evaluate legal merit, advise on legal rights, or make any representation about case outcomes. Every prospect is explicitly informed that no attorney-client relationship is formed during intake and that an attorney will review their matter after conflicts are cleared. This is not a loophole — it is the intake workflow your front desk already runs, executed with precision over chat and SMS, 24 hours a day.
AI handles pre-intake information collection only. All substantive legal questions are deferred to the attorney. Conflict checks remain with your firm's designated staff. No unauthorized practice of law occurs in our system.
A missed intake can be a missed case.
In personal injury and criminal defense, the lifetime value of a single retained client can be substantial. Letting a qualified inquiry go unanswered is not a minor inconvenience.
missed inquiries
What a captured intake looks like
A message comes in at 11pm Saturday. Auto accident, clear liability, soft tissue plus vehicle damage. Your AI responds, collects full intake over chat, and flags it as high-priority for morning review.
Monday the attorney reviews a complete intake packet, follows up with the prospect, and has a retainer signed by noon — instead of chasing a lead who already reached your competitor over the weekend.
- Every after-hours inquiry captured and qualified
- Urgent matters escalated to on-call attorney immediately
- Attorneys walk into consultations with complete fact sheets
- Spanish-speaking prospects fully served, not filtered out
- Intake volume scales without adding paralegal staff
Illustrative scenario. Results vary by firm, market, and practice area.
Simple, flat pricing. One retained client can cover the year.
Flat monthly pricing. No per-inquiry fees. No setup charges. Cancel anytime.
- AI web-chat intake, 24/7
- New-client intake
- Practice area routing
- Email lead alerts
- Everything in Starter
- Emergency escalation (DUI/arrest)
- Extended conversation capacity
- Conflict-check handoff
- Spanish-language intake
- Everything in Pro
- We configure it for you
- Ethics-compliant setup
- Priority support
Need a custom build? Apply →
Common questions from law firms.
Does the AI provide legal advice?
No. The AI captures intake only — collecting name, contact information, matter type, and basic circumstances. It never evaluates legal merit, advises on legal rights, or makes any representation about outcomes. All substantive questions are deferred to the attorney. This is by design for ethics compliance and is clearly communicated to every prospect.
What channels does the AI intake run on?
AI intake runs as web-chat on your firm's site, capturing and qualifying new-client inquiries 24/7. Voice intake is available on request as an add-on. Every inquiry is captured, qualified, and routed to your intake team.
How does practice area routing work?
The AI asks each inquiry what type of legal matter it's about and routes to the appropriate intake queue — personal injury, family law, criminal defense, estate planning, etc. Each queue has different intake questions, urgency levels, and follow-up priorities. You define the routing logic during setup.
Can it flag a DUI arrest at 2am?
Yes. The AI identifies after-hours urgent situations — DUI arrests, domestic violence charges, custody emergencies — and escalates immediately to your on-call attorney or after-hours intake coordinator with full notes. These prospects retain the first attorney who responds with confidence. We make sure that's you.
Does the AI handle conflict checks?
No. The AI captures intake and routes to your intake coordinator or paralegal for conflict screening before any attorney-client relationship is established. The AI explicitly informs each inquiry that no attorney-client relationship exists until they've spoken with an attorney and conflicts have been cleared. This is built into every intake flow.
Is Spanish-language intake supported?
Yes. The AI conducts full intake in Spanish over chat and SMS — detecting language automatically and switching without asking the prospect to repeat themselves. This includes collecting all matter details, explaining next steps, and routing to Spanish-speaking staff or attorneys. This significantly expands your reachable client base in most major markets.
How fast can a law firm go live?
Most law firms are live within 5–7 business days. We configure intake questions by practice area, set up escalation rules for urgent matters, and establish routing to conflict-check staff. Your intake coordinator gets a dashboard to review transcripts and manage follow-up queues from day one. Voice intake can be added on request.
Tell us about your practice.
We'll follow up within one business day with a custom demo built around your practice areas and intake workflow.
Law Firm Inquiry
No commitment required. We'll show you exactly how AI would handle your intake over chat and SMS — including after-hours and urgent scenarios — before you decide anything.
More on law firms.
Every missed intake is a case you didn't take.
AI front desk can pay for itself with a single captured intake. Let's show you how it fits your practice areas.
Prefer we set it up for you? Apply for white-glove onboarding →