AI Front Desk · Chiropractic Practices · HIPAA-Aware
New Patients Reach Out After Hours.
Don't Let Them Slip Away.
Chiropractic front desks are overwhelmed during peak adjustment hours. When a new patient messages your website or texts about insurance, personal injury, or after-hours pain, the AI front desk answers on web chat and SMS, captures the inquiry, and routes it to your team — so no lead slips through while you're at the table.
Your busiest hours are when new patients reach out.
When the tables are full and the front desk is handling check-outs, insurance cards, and co-pays — that unanswered website chat or text is a new patient messaging your competitor next.
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New patient messages go unanswered during peak adjustment hours
Your front desk can't watch the website chat while processing three check-outs simultaneously. A new patient inquiry sits unanswered — and a prospective patient who doesn't hear back quickly often Googles the next chiropractor instead.
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Insurance questions consume front desk time
Patients asking "do you take my insurance?" or "what's my chiropractic benefit?" bog down your team. The AI handles first-line triage instantly on chat and text, and routes complex questions to billing with full notes.
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After-hours messages go unanswered — and stay that way
A patient with back pain messages your site at 7pm. Your office is closed. They want a next-morning appointment. Without AI, they message a competitor who responds. With AI, their inquiry is captured and a booking request is handed to your schedule for the morning.
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Personal injury and auto accident referrals need fast response
PI referrals require rapid intake. An attorney or adjuster reaching out expects a professional, fast response. A slow reply means the referral can go to another practice. The AI captures and flags these inquiries so your team can respond quickly.
Built for the chiropractic intake workflow.
Every inquiry type a chiropractic front desk handles on chat and text — AI handles first. Here's how a typical new patient inquiry flows from first message to a booking request in your schedule.
Built for how chiropractic offices actually operate.
Not a generic chat bot. Every capability below was built specifically for the chiropractic web-chat and SMS intake workflow.
AI collects new patient contact details, reason for visit, insurance carrier and member ID, referral source, and preferred provider on chat and text — before your front desk gets to the message. No dropped leads, no missing info.
AI confirms accepted carriers, collects member ID and group number, and routes complex benefit questions to your billing team — with a full inquiry summary already waiting. No live real-time verification, but no more back-and-forth tying up your front desk.
Personal injury and motor vehicle accident inquiries are flagged high-priority immediately. AI collects accident date, fault status, referring attorney or adjuster details, and injury summary — routing to your PI coordinator quickly.
Proposes available times and sends booking requests for new patient exams and follow-up adjustments to your schedule. Integrates with common platforms like ChiroTouch, Jane App, and EHRchiropractic where supported — reducing double-entry and back-and-forth.
Evening and weekend messages get a professional response instead of going unanswered. The AI captures the inquiry, sends a booking request for the next available slot, and — for anyone describing an emergency — directs them to call 911 or seek emergency care. It does not give medical advice.
Patients who haven't been in for 3, 6, or 12 months receive warm re-activation texts. "Hi, this is [Practice Name] — we noticed it's been a while. How's your back doing? Can we get you back in?" A gentle way to re-open the conversation.
HIPAA-aware by design. Scheduling, not clinical.
The AI handles scheduling logistics, FAQs, and lead-capture routing only — not clinical decisions, treatment information, or medical advice. Inquiry details are passed to your practice management system and not retained in our system.
We build with HIPAA in mind and a Business Associate Agreement is available for eligible implementations, along with configurable data retention windows. No PHI at rest in our systems. Transcripts purged on a configurable schedule. Encryption in transit on all communications.
One recovered new patient pays for months.
Given the lifetime value of a chiropractic patient relationship, a single additional new patient per month can more than cover any tier.
- New patient intake & qualification
- Booking requests (initial + follow-up)
- After-hours inquiry capture
- Insurance carrier triage
- Appointment reminders (text)
- Chat & SMS transcript dashboard
- Everything in Starter
- Personal injury case routing & intake
- Multi-provider scheduling
- Lapsed patient re-activation campaigns
- Insurance pre-verification triage
- EHR/PMS integration
- Weekly inquiry performance report
- Everything in Professional
- Multi-location routing & scheduling
- Custom PI intake flows
- Attorney & adjuster inquiry handling
- Dedicated onboarding specialist
- Priority support SLA
- Custom reporting & analytics
Common questions from chiropractic practices.
Is the AI HIPAA-aware for chiropractic scheduling?
The AI is built to be HIPAA-aware. It handles scheduling logistics, FAQs, and lead routing only — not clinical information, treatment decisions, or medical advice. No protected health information is stored in our system. Inquiry data is collected during the chat or text and passed to your practice management system. A Business Associate Agreement is available for eligible implementations, and transcripts are purged on a configurable schedule.
Does the AI handle insurance questions?
The AI handles first-line insurance triage — confirming which carriers you accept, collecting member ID and group number from the patient, and routing complex benefit or verification questions to your billing team with full notes pre-logged. It does not perform live real-time insurance verification, but it ensures every insurance question reaches the right person with complete context.
What happens with personal injury and auto accident referral inquiries?
PI and MVA inquiries are flagged as high-priority in real time. The AI collects accident date, fault status, referring attorney or insurance adjuster contact info, and injury summary — then notifies your PI coordinator by text or email. Attorneys reaching out on behalf of patients receive a professional intake experience that reflects well on your clinic's responsiveness.
Can the AI integrate with our chiropractic practice management software?
We integrate with common platforms such as ChiroTouch, Jane App, EHRchiropractic, and Genesis via API where supported. Setup timing depends on your platform. Your existing software does not need to change — the AI layers on top of your current workflow.
What does after-hours inquiry capture look like?
When a patient messages after hours, the AI gives a calm, professional response, captures their inquiry, and sends a booking request for a first-available appointment the next morning with a text confirmation. It does not assess medical urgency or give medical advice — anyone describing an emergency is directed to call 911 or seek emergency care. This keeps prospective patients engaged instead of moving on because your office was closed.
How quickly can we go live?
Most chiropractic practices go live within about a week of signing. We handle PMS integration, chat and SMS routing setup, and script approval specific to your practice. Your front desk gets a live dashboard to monitor inquiries and review transcripts from day one. No technical expertise required on your end.
Tell us about your practice.
We'll follow up within one business day with a custom demo built around your specific inquiry types.
Practice Inquiry
No commitment required. We'll show you exactly how the AI would handle your new patient inquiries, PI intakes, and after-hours messages before you decide anything.
Every unanswered inquiry is a lost patient.
Given the lifetime value of a chiropractic patient, AI Front Desk can pay for itself with a single recovered patient. Let's show you the math for your practice.
Prefer we set it up for you? Apply for white-glove onboarding →