AI Front Desk · Auto Repair Shops · 24/7 Service Booking
First Shop to Answer
Gets the Car. Every Time.
Auto repair customers message 2–3 shops and drop the car off at whoever answers first and sounds like they know what they're doing. AI answers every website chat and text, collects the vehicle info your techs need, and books the appointment — before your competitor even replies.
Your website chat and text line are the first competition you face every morning.
Auto repair is highly competitive and deeply local. The customer with a brake problem messages the nearest shops and schedules with the first one that replies. If your website chat and text line go unanswered at 7:45am or sit idle at lunch, that car is going to another shop.
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Customers message 2–3 shops and drop off at whoever answers
This is industry fact, not theory. When someone's brakes are grinding or their check engine light is on, they message the closest shops. They don't send one text and wait. They keep messaging until someone replies and sounds competent. If that's not your shop, the car goes somewhere else — and so does the $450 average repair ticket.
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Techs are dispatched without basic vehicle information
When the service writer is juggling check-ins, the intake is rushed — and critical job info gets missed. Your tech opens the hood and doesn't know the year, whether it's the 2.0L or 3.5L, or whether there's been a prior repair. Collecting this upfront saves diagnostic time and reduces parts runs.
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After-hours service requests and estimate messages go nowhere
Customers browse reviews and make decisions at night. When they find your shop at 9pm and text or chat to ask about a brake job estimate or schedule an oil change, they hit silence — and by morning they've already dropped the car somewhere that had online booking. You lost the job without even knowing you were competing.
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Loyal customers drift away without reminders
A customer who spent $800 on new brakes 8 months ago is now overdue for an oil change — and they haven't reached out. They're not gone, they just forgot you existed. A single automated service reminder text brings them back without any staff effort. Most shops do nothing, which is why customer retention averages are dismal.
Built for how auto repair shops actually handle calls.
From the first ring to a fully qualified work order draft — before your service writer even touches the phone.
Built for how auto repair shops actually operate.
Not a generic scheduling tool. Every feature below is built around the auto repair intake and dispatch workflow.
AI collects year, make, model, engine size, mileage, and a complete description of the problem before any tech or service advisor is involved. Techs arrive at the vehicle with context — reducing diagnostic time, unnecessary trips to the parts store, and customer frustration when the job can't be completed same-day.
Customers can book oil changes, brake inspections, tire rotations, state inspections, and other routine services at any hour — receiving a confirmed appointment time by text before the conversation ends. No after-hours silence, no missed bookings, no morning callback pile to work through.
After-hours chats and texts requesting estimates for specific repairs provide their vehicle info and problem description to the AI. The system queues the request for a morning callback from your service advisor — with all vehicle details, contact info, and the specific service requested already pre-populated. No estimate lead falls through.
Customers with disabled vehicles are identified immediately and routed to your towing partner or on-call technician — with their location, vehicle info, and contact details passed in real time. Tow-in jobs are among the highest-ticket work that comes into a shop. Don't let them go to a competitor's towing partner.
AI proactively texts customers who are overdue for routine service — oil changes, tire rotations, brake inspections — based on their vehicle history and mileage. One recovered loyal customer generates $1,800 in annual spend. Reminder campaigns run automatically, with zero staff hours required.
AI routes callers to the correct bay type — quick lube lane, full-service repair bays, alignment and tire specialty, or fleet service — and schedules into the right slot. Multi-location shops can route by ZIP code to the nearest or best-available location, maximizing utilization across your whole operation.
Speed to answer is the product.
"In auto repair, there is almost no brand loyalty at the intake stage. The customer with a squealing brake or a check engine light is in problem-solving mode. They search, they message, and they stop messaging other shops the moment someone replies. Your shop's reputation, certifications, and reviews matter — but only if you reply before anyone else does. The customer never even gets to evaluate you if you don't respond first."
AI answers every website chat and text instantly, 24 hours a day. Every message is answered with professionalism, in your shop's name, with the right questions asked in the right order. Speed to answer plus pre-qualification equals higher close rates and better-prepared techs.
The math on a busy shop that's missing calls.
Every missed message in auto repair is a completed repair ticket — and often a loyal customer relationship — that went to a competitor.
/yr lost
What recovered messages look like in practice
A customer texts at 8am — before your service writer arrives. AI answers, collects the vehicle info, and books an oil change slot for 11am. While the car is in, the tech spots worn brake pads and a leaking CV axle. Upsell approved. Ticket goes from $59 to $640.
That text was going unanswered. Now it's $640 in your register and a loyal customer who trusts your techs.
- Every message answered before your competitor replies
- Techs arrive with year/make/model/symptom in hand
- After-hours bookings captured, not lost to silence
- Tow-in jobs routed before the customer messages a competitor's partner
- Overdue customers recalled automatically — no staff effort
Simple pricing. Pays for itself with one recovered service message per month.
Flat monthly pricing. No per-conversation fees. No setup charges. Cancel anytime.
- AI chat & SMS answering, 24/7
- Vehicle info collection
- Appointment booking
- Email lead alerts
- Everything in Starter
- Multi-bay routing
- Two-way SMS
- Scheduling integration
- Custom greeting & FAQs
- Everything in Pro
- We configure it for you
- Industry-specific playbook
- Priority support
Need a custom build? Apply →
Common questions from auto repair shops.
Does the AI collect vehicle information before the tech picks up?
Yes. AI collects year, make, model, mileage, and full symptom description before any tech or service advisor is involved. When your team reviews the incoming request, they already have everything they need — reducing diagnostic time, improving first-visit fix rates, and making a strong impression on customers who appreciate that the shop "already knows the car."
Can it book oil changes and routine services 24/7?
Yes. AI books routine service appointments — oil changes, brake jobs, tire rotations, state inspections — directly into your scheduling system at any hour. Customers book at midnight via web chat or text and receive a confirmed appointment time before they're done messaging. No more losing after-hours leads to shops that have online booking.
How does estimate capture work for after-hours messages?
After-hours chats and texts requesting estimates provide their vehicle info and problem description to the AI. The system queues the request for a morning callback from your service advisor with all details pre-populated. No estimate request falls through the cracks. Your service advisor starts the morning with qualified callbacks rather than a list of messages to sort through.
Can it handle towing requests?
Yes. AI identifies towing requests and routes them to your towing partner or on-call technician based on rules you configure. The customer's location, vehicle info, and contact details are passed immediately. Tow-in jobs are high-ticket work — an unknown problem on an unfamiliar vehicle is often a $500+ repair. Don't let these go to a competitor's network.
Does it work for multi-bay shops with different service lanes?
Yes. AI routes customers to the appropriate service queue — quick lube vs. full repair vs. specialty work — and schedules into the correct bay type. Multi-location shops can route by ZIP code to the nearest or best-available location. You define the routing logic during setup, and it can be adjusted at any time through your dashboard.
How fast can an auto repair shop go live?
Most shops are live within 5–7 business days. We handle scheduling system integration, vehicle qualification script setup, bay routing logic, towing partner configuration, and chat widget/SMS number setup. Your service manager gets a dashboard to review conversation logs and manage the estimate callback queue from day one. No hardware or POS changes required.
Tell us about your shop.
We'll follow up within one business day with a custom demo built around your service types, bay setup, and message volume.
Auto Repair Shop Inquiry
No commitment required. We'll show you exactly how AI would handle your inbound calls — including after-hours, estimate requests, and towing — before you decide anything.
More on auto repair shops.
Every unanswered message is a car that went to your competitor.
AI front desk pays for itself with a single recovered service message. Let's show you the math for your shop.
Prefer we set it up for you? Apply for white-glove onboarding →