Refund & Cancellation Policy

1. Digital Products (PDF Downloads)

Digital products — including the Lead-Leak Playbook PDF and any other downloadable guides — are delivered instantly upon payment confirmation. Because the product is immediately accessible and cannot be "returned," all sales of digital downloads are final and non-refundable once the download link has been delivered or accessed.

Exception: If you did not receive your download link within 2 hours of purchase, email hello@boojee.estate with your order confirmation and we will resend the link or issue a full refund at your choice.

If you believe you received a defective or incorrectly described file, contact us within 7 days. We will investigate and issue a replacement or refund if the issue is confirmed on our end.

2. AI Front Desk — Legacy / White-Glove Package ($498 one-time + $198/mo)

The Legacy / White-Glove package is a done-for-you build service — full manual configuration by our team, no self-serve steps. Refund eligibility on the one-time setup fee depends on how far into the build process you are:

The $198/mo ongoing service has no long-term contract. Cancel with 30 days' written notice to hello@boojee.estate — no cancellation penalty beyond the notice period. The one-time setup fee is never refunded once the build has started, regardless of when you cancel the monthly service.

These terms are described in full in our Terms of Service and the AI Command Setup scope document provided at purchase.

3. AI Front Desk — Self-Serve Plans (Starter / Pro / Done-For-You)

Starter ($298/mo), Pro ($798/mo), and Done-For-You ($1,998/mo) are billed monthly with no minimum term. Cancel at any time online at boojee.estate/cancel/ or by emailing hello@boojee.estate — there is no cancellation fee and no penalty.

• No refunds or partial-month credit. Cancellation stops future billing; it does not undo charges already processed for the current period. "Cancel anytime" means no further charges after your current billing period ends — not a money-back guarantee on past payments.
• Your AI Front Desk configuration stays live through the end of the billing period you already paid for, then deactivates.
• Downgrading or upgrading between Starter, Pro, and Done-For-You takes effect on your next billing cycle.

Refunds for a completed billing cycle are only available if BOOJEE failed to deliver the agreed monthly service (system live and answering calls). If that occurred, contact us within 14 days of the missed delivery.

4. Website Audit

The Website Audit is a one-time service delivered within 48 hours of purchase.

If we miss the 48-hour delivery window through no fault of yours (e.g., we did not reach out to confirm your site URL), you are entitled to a full refund or an extended delivery window at your choice.

5. Boojee Clean — Cleaning Services

A booking deposit is collected via Stripe at scheduling and applied toward your total service cost.

• 72+ hours before service: Full deposit refund.
• 24–72 hours before service: 50% of deposit retained; 50% refunded.
• Under 24 hours or no-show: Deposit non-refundable.
• Boojee cancels: Full refund, always.

If you identify a quality issue after the crew has left, contact us within 24 hours. We will return within 48 hours at no charge.

6. Boojee Maintenance — Contractor Marketplace

Boojee Maintenance holds funds in escrow and releases them upon verified project completion. Refund eligibility depends on project status:

• Before contractor assigned: Full refund upon request.
• After contractor assigned, before work starts: Full refund minus 5% processing fee.
• After work has started: Partial refund based on completed work percentage, assessed by Boojee.
• After project marked complete: Disputes must be filed within 7 days. See Marketplace Terms.

7. Forecast Premium ($18/mo)

Forecast Premium is an $18/mo auto-renewing subscription. Cancel at any time online at boojee.estate/cancel/ or by emailing hello@boojee.estate — cancellation takes effect at the end of your current billing period, and you will not be charged again after that. No partial-month refunds are issued for time remaining in the current period.

8. Physical Goods (Merch)

Merch items are made to order through our print-on-demand partner, Printify. Typical production time is 2–7 business days, plus carrier shipping time.

9. All Other One-Time Services

If a product or service you purchased is not specifically listed above, contact hello@boojee.estate within 14 days of purchase and we will work out a fair resolution. Refunds are issued at our discretion before work is delivered.

10. Contact Us

All refund requests must be submitted in writing. The fastest way to reach us:

• Email: hello@boojee.estate
• Subject line format: Refund Request — [Order ID or service name]
• Include your order confirmation email and a brief description of the issue

We respond to all refund requests within 1 business day (Monday–Friday, 9am–6pm ET). Approved refunds are processed back to the original payment method within 5–10 business days depending on your card issuer.

For disputes not resolved directly, payments processed via Stripe may be eligible for a chargeback through your card issuer. We ask that you contact us first — we resolve issues quickly and chargebacks create unnecessary friction for both sides.