Before You Apply,
Here's Everything
You Should Know
We'd rather you come in with full information than leave disappointed. No fine print surprises, no lock-in contracts, no retainer minimums over $498. Here's exactly how we operate — read this before you apply.
Six Things We Promise
Before We Start.
These aren't marketing talking points. They're the actual terms of how we work with every client.
Month-to-month on all maintenance plans. Cancel any time with 30 days notice. You own every workflow, credential, and asset we build for you. We don't hold your system hostage.
All transactions run through Stripe. Your card is never stored by us. Invoices are itemized and sent before any charge. Receipts auto-delivered. Dispute process is clear.
For maintenance clients: any critical automation failure gets a response within 4 hours and a fix or workaround within 48 hours. Non-critical issues within 3 business days.
Our $29 Business Audit comes with a 100% refund if you find it wasn't useful within 7 days of delivery. No questions, no forms. Just email us.
We never sell, share, or broker your business data. Ever. Credentials are stored in encrypted vaults. Access is revoked on your request within 24 hours. Data export available.
If your project involves proprietary processes, competitive strategy, or sensitive client data — request a mutual NDA before any discovery call. We sign fast and with no drama.
Infrastructure You Can
Actually Trust.
We're not a freelancer with a Notion doc. We run on the same infrastructure stack as serious companies.
- All infrastructure runs on AWS (us-east-1), backed by AWS's own uptime commitments
- SSL/TLS encryption on all web endpoints, webhooks, and data in transit
- The third-party tools we build on (Stripe, Airtable, Zoho, Twilio) maintain their own SOC 2 programs — BOOJEE itself is not yet SOC 2 audited
- Credentials are stored in encrypted secret managers — never in code or documents
- We do not sell, license, or broker your business data to any third party — ever
- Your automation workflows and business logic are yours — we document everything
- Access is role-limited: only the team members working on your project can see your data
- On project close or cancellation, credentials are rotated and access revoked
Every Service Has a
Specific Guarantee.
Vague promises don't hold anyone accountable. Here's exactly what we guarantee, per service.
If within 7 days of delivery you don't find the audit actionable, we refund the full $29. No forms, no runaround. Email hello@BOOJEE.estate with your order number.
New AI Front Desk clients get their first 30 days free on the starter tier. If it doesn't fit your workflow after 30 days, we part ways — no charge, no hard feelings.
After delivery, you have 14 days to request revisions in scope. If we miss agreed deliverables, the next sprint is on us — no negotiation needed.
If you find something we missed within 24 hours of your clean, we come back and fix it — no charge. Our crews are licensed, insured, and accountable to the same standard every visit.
You Probably Have
These Questions.
How do payments work? When do you charge?
All payments are processed through Stripe. For project work (website builds, automation installs), 50% is due upfront before work begins and 50% on delivery. For monthly services (AI Front Desk, maintenance), billing is monthly and cancellable with 30 days notice. You'll always receive an itemized invoice before any charge is run. We never charge without your explicit confirmation.
What if I'm not satisfied with the work?
Satisfaction is built into each service's specific guarantee (see above). In general: audits get a full refund if not useful, websites include a 14-day revision window, automations are tested and signed off before final payment. If something genuinely isn't working, talk to us before escalating — we'd rather fix it than fight about it.
Can I get an NDA before our discovery call?
Yes. If your project involves proprietary business processes, competitive strategy, client data, or anything you'd rather keep confidential — request a mutual NDA before we even hop on a call. Email hello@BOOJEE.estate with subject "NDA Request" and we'll have one back to you within 24 hours. We sign bilaterally, and we take it seriously.
Who sees my business data? Where is it stored?
Only the team members actively working on your project have access to your data, and only to the data necessary for their scope. We use encrypted secret managers for credentials (never spreadsheets or Notion docs). Business data lives in tools you'll have your own access to (Airtable, Zoho, etc.) — we're not the data custodian, you are. When your project ends, we revoke our access and hand off all credentials to you.
How do I cancel a monthly service?
Email hello@BOOJEE.estate with "Cancel" in the subject, 30 days before your next billing date. That's it. No cancellation forms, no retention calls, no trying to talk you out of it. If you're cancelling because something isn't working, we'd love to know why — but it's not a condition of your cancellation. You own your data and your workflows from day one.