Most hospital bills
contain errors.

Nobody has time to decode a 40-line itemized bill — and the language is designed to be unreadable. A human at BOOJEE reviews your bills and EOBs line by line, documents what they find, and hands you ready-to-send dispute letters. You decide what to do next.

Human review, not software Dispute letter drafts included Plain-English findings No savings guaranteed 7 business days
See the options
The Review

The kinds of errors
we look for.

Medical billing errors are common and well-documented. They are not always the result of bad intent — billing departments manage thousands of codes, insurance-specific rules, and contract rates simultaneously. Errors happen, and they are worth reviewing, particularly on large or complex bills. Here is what a BOOJEE Bill Audit examines.

Duplicate charges
The same service, supply, or procedure billed more than once within the same episode — one of the most straightforward errors to document.
Upcoding signals
A procedure or evaluation billed at a higher-complexity code than what clinical notes or the visit description appear to support. We flag the discrepancy; you pursue it.
Unbundling
Services that are typically billed as a single bundled code — and are supposed to be — billed instead as multiple separate line items, resulting in a higher total charge.
Charges for services not received
Line items for services, supplies, or medications that do not match your recollection of care or that conflict with clinical records you can share. We document the discrepancy.
Balance-billing red flags
Unexpected charges from out-of-network providers at in-network facilities — a practice restricted or prohibited by the No Surprises Act for many situations. We note what the law covers and what to ask about.
Financial-assistance screening
Nonprofit hospitals are required to offer charity care programs. We note whether your hospital appears to qualify and whether financial assistance was disclosed to you — and include it in your letter drafts if relevant.
The Process

How it works.

  1. Purchase and receive your intake instructions
    After checkout, you receive a receipt email with intake instructions: what to send us and how. The 7-business-day review clock starts when we receive your complete documents — not at purchase.
  2. Email us copies of your bills and EOBs
    You email us the documents for one billing episode — up to 3 bills plus the Explanation of Benefits (EOB) from your insurer. We handle one episode per order. You retain your originals; we use your copies only for the audit.
    See the FAQ for what counts as one billing episode and what an EOB is.
  3. A human reviews every line item
    A person at BOOJEE goes through your bills and EOBs line by line — comparing charges to the EOB, checking for the error types above, and researching any flagged codes. No automated parsing, no outsourced offshore processing.
  4. You receive a plain-English error report and dispute letter drafts
    We deliver a findings report: each potential issue documented with the specific line item, what we observed, and why it warrants a question. We also include ready-to-send dispute letter drafts addressed to the right parties.
  5. You sign and send the letters — we do not act on your behalf
    Every letter is a draft for you to review, personalize, and send in your own name. You are the patient; disputes work best coming directly from you. We are reviewers you chose to share your documents with — not your attorney, insurer, or medical provider.
    Negotiation Support tier adds up to 3 rounds of drafted follow-up correspondence and phone scripts.
Your Health Information

About privacy.

Your bills contain sensitive health information. You share them with us by choice, as someone you are hiring to review them. Here is exactly how we handle that:

Your files are kept encrypted. They are used only for your audit and for nothing else. They are deleted within 30 days of delivery unless you specifically ask us to hold them longer.

Your health information is never sold, shared with third parties, used for advertising, or used to train any model. We are a human-reviewed service, not a data product.

If you want confirmation of deletion, email hello@BOOJEE.estate after your audit is delivered and we will confirm in writing.

Options

Two ways to engage.

Both tiers cover one billing episode. You send the letters in your own name — we draft, document, and strategize.

Bill Audit
$198
One-time · human-reviewed
  • Line-by-line review of one billing episode (up to 3 bills + EOBs)
  • Duplicate charge documentation
  • Upcoding signal flags
  • Unbundling and balance-billing red-flag review
  • Financial-assistance screening note
  • Plain-English error report
  • Dispute letter drafts (you sign and send)
  • Target delivery: 7 business days from completed intake
Audit + Negotiation Support
$498
One-time · human-reviewed
  • Everything in the Bill Audit
  • Itemized-bill request letter (if bill is summary-only)
  • Financial-assistance / charity-care application letter (if eligible)
  • Phone scripts for provider billing department conversations
  • Up to 3 rounds of drafted follow-up correspondence as the provider responds
  • Escalation plan: state insurance commissioner, hospital patient advocate, and other paths
  • Target delivery: 7 business days to first pack from completed intake

Not sure which to choose? Start with the Audit ($198) if you want to understand what is in your bill. Choose Negotiation Support ($498) if you already know there is a problem and want help writing the letters and planning the conversation. Prefer to talk it through first? Apply and we will reply within 48 hours.

View a sample report →

Questions

Honest answers.

No. This is a document review service. We are not your doctor, attorney, or insurance representative. We review your bills and EOBs for common billing discrepancies and draft letters on your behalf. Nothing in our report should be taken as a diagnosis, legal opinion, or insurance determination. If your situation involves a disputed insurance coverage decision or potential fraud, you should consult a licensed attorney or your state insurance commissioner's office.
No. We document what we find and draft letters to dispute or inquire about specific charges. Whether a provider adjusts a bill, credits a charge, or approves financial assistance is their decision — not ours. Some audits find significant documented errors; others find a clean bill with no clear grounds for dispute. We tell you the truth either way.
You still receive a report. It will document what we reviewed, confirm that the charges appear consistent with your EOB and the services described, and note any financial-assistance programs you may be eligible for regardless of billing accuracy. Knowing your bill is clean is also useful — and we will tell you honestly if we do not see grounds for a dispute.
Disputes work best coming directly from the patient. Providers are more responsive to a patient exercising their rights than to a third party speaking on their behalf. We draft letters that are accurate, specific, and ready to send — you review them, sign them, and send them in your own name. This also means you remain in control of every communication with your provider and insurer.
An EOB — Explanation of Benefits — is a document your health insurer sends after a claim is processed. It shows what the provider charged, what your insurer negotiated or paid, and what you owe. It is not a bill; it is your insurer's accounting of the claim. To do a meaningful audit we need both the provider's itemized bill and the matching EOB. If you only have a summary-level bill (not itemized), the Negotiation Support tier includes an itemized-bill request letter so you can get the line-by-line detail first. If you are uninsured or self-pay, share whatever billing documents you have and we will work from those.
The 7-business-day target starts when we receive your complete documents — bills, EOBs, and the intake details listed in your receipt email. It does not start at purchase. If your documents arrive incomplete, we will ask for the missing pieces the same business day, and the clock starts when the complete set arrives. The Negotiation Support tier's follow-up correspondence rounds (up to 3) each have a separate 5-business-day turnaround from when you forward us the provider's response.
One billing episode is one visit or stay that generated the bills you want reviewed — for example, one emergency department visit, one outpatient surgery, or one hospital admission. A single visit can generate multiple bills (facility fee from the hospital, separate bill from the anesthesiologist, separate bill from the radiologist) — those all count as part of one episode and are included in your order. Bills from different visits on different dates are separate episodes and would require separate orders. If you are unsure, email us at hello@BOOJEE.estate before purchasing and we will tell you how to categorize it.
Your documents are kept encrypted, used only for your audit, and deleted within 30 days of delivery. They are never sold, shared, or used for any other purpose. We are a human-reviewed document service — not a data company. If you want written confirmation that your files have been deleted, email hello@BOOJEE.estate after your audit is delivered and we will confirm in writing.

BOOJEE Bill Audit is a document review service, not a medical, legal, or insurance service. We are reviewers you choose to share your documents with — not your medical provider, attorney, or insurer. No savings are guaranteed. Results depend on what your specific bills contain and how your provider responds to your dispute. All findings and letters are based solely on the documents you provide.